BotanicalsByAdrienne
Shipping Policy
Items are sold as is. We do our best to ensure that product photographs look as close to the final product as possible. While we endeavour to package each item as carefully as possible, sometimes damage during shipping can occur.
Refund Policy
While we use reliable couriers, once the package is in their hands we cannot accept liability for any damage that occurs. If a refund is requested we will require photographic evidence of the issue. All refunds will exclude shipping fees. Refunds are considered on a case by case basis. We will only entertain refund requests up to 24 hours from delivery.
Cancellation / Return / Exchange Policy
Orders will only be cancelled if shipment has been not been made. A refund will be provided in this case. If you are unhappy with your product, a refund may be issued upon the return of the product. Customer is liable for any shipping fees that may occur when returning the product.